Despite the fact that this isn't the keyaspect in order to distinguish a reliable cloud hosting provider from a bad one and a reseller from a real supplier, being able to call and speak with a live person is an indicator that you are not dealing with a one-person firm and that you will be able to get in touch with someone whenever you're in need of support. The telephone support for website hosting services may vary from general to dedicated, therefore the issues that can be resolved with a call differ depending on the specific company. Generally, these issues are simpler and feature billing or first level technical issues because more complex problems often need a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Nonetheless, having the option to phone call your service provider will save you a lot of time and efforts for the numerous small issues that will eventually appear when you manage your website hosting account.

Phone Support in Cloud Hosting

We know that the option to talk with a live agent is rather important, so we have three support lines around the globe (Australia, USA and UK) and you can contact us over the phone for 14 hours a day. In case you consider purchasing one of our cloud hosting, for example, you have the option to give us a call and learn more about our solutions before you order in order to make sure that we meet all of the system requirements for your web sites. Following the order, you will be able to call us about any sales or billing issues you may have, or receive any type of general or basic technical info you need. We have aimed to find the perfect balance between phone and ticket support, so for solely technical matters you will have to use the ticketing system, which will make it easier to follow the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours per day as a part of the support services for each and every semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you may have to open a support ticket in case you experience such an issue, but for all your billing, general or minor technical issues you can always call us and we will help you quickly to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our advanced cloud platform or you'll be able to receive any other general info on our semi-dedicated solutions. We now have local numbers in the United States, the United Kingdom and Australia along with an international number, which means that you will be able to call the one which is nearer to your region.