If you ever face a problem with your website and are incapable of taking care of it on your own, ask the respective web hosting company’s customer care team to help you get the website back online. A prompt resolution would be best, but lots of companies respond within 24 hours and even more, all the more so if you’re doing business with a reseller. Even if your problem can be solved swiftly, your website may not work correctly or may not be available at all for an extended span of time, so you may lose prospective clients because it is quite unlikely that anyone would be dying to revisit a site that’s inoperational. With this in mind, you should make sure not only that you can reach your hosting company, but also that they can respond and help you in a well-timed fashion. If an app update doesn’t proceed smoothly or you delete something unintendedly, for example, the website must be fixed promptly so as to prevent long downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to obtain a response to a trouble ticket or an e-mail. Irrespective of when you touch base with us, we’ll lend you a helping hand within less than sixty minutes with any sales or technical inquiries that you might have. In fact, our real reply time rarely surpasses 20 to 30 minutes. Since we are available 365 days a year, you will always obtain support in a timely manner and we are aware of just how essential this is in the digital world. As soon as you contact us, we’ll respond to your enquiries. If you face any technical obstacle, we will rectify it for you, or we’ll provide you with all the necessary information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take advantage of our prompt support service. You’ll get a reply to any trouble ticket opened from the web hosting Control Panel or e-mail sent to our client and technical support staff in less than one hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes significantly less time to examine and troubleshoot a problem. We will give you more information in case the solution entails something that needs to be done on your end. If you contact us during weekends or holidays, the response time will be absolutely the same and given that our support team is available to you 24-7-365, you will obtain timely help for practically any billing, general or technical issue irrespective of the hour.