There are different ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a trouble ticket system. It is the least complicated means of correspondence for a number of reasons. In case no customer support staff member is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. In addition, you can copy & paste extensive bits of information without having to worry about typographical errors, and in case a certain issue requires more time to be resolved or a number of replies have to be exchanged, all the info will be in the same location, so each party can always see the comments written by the other one. The negative side of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, which means that if you need to supply info or to adhere to guidelines, you’ll have to use no less than two separate systems and this number can increase if you’d like to administer a couple of domains. Furthermore, a lot of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket whilst you’re browsing your website files or editing different account settings. The ticketing system is being closely monitored 24-7 by our client service staff representatives and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to get help. In contrast to some other hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information concerning any technical or billing issue. In addition, you can see a collection of articles, which will help you tackle the most common challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you would like to contact our customer service team representatives, you’ll be able to send a ticket directly from your Hepsia Control Panel instead of going through a totally different client support platform as you’ll need to do with most web hosting providers on the market. Our integrated ticketing system will allow you to send a new ticket without hassles and to go through older tickets using an intelligent search filter. Also, you will be able to check the applicable knowledgebase articles that our system will offer you based on the problem category that you select for your new ticket. You can carry out all the above-mentioned activities without leaving your Control Panel at any time, which implies that in case you face any complication or have an inquiry, you can touch base with our support engineers and solve the particular issue in less than 1 hour using a single support platform.